She added that she received a bill saying that maintenance had spent about 80 hours cleaning a small house. “Due to space we moved again, and I did a deep clean of the entire house,” Casassa said. She mentioned that the deposit from the other house was transferred to the next house. She once again rented another house from them. She ended up cleaning up, but not fixing some damages. Jennifer was very nice and told me that she would talk with the owner, Jaques, to see what could be done.”Ĭasassa said she was told to get someone to fix it and the bill would be deducted from her rent. By the time the snow had disappeared from the ground, I noticed that there was a mess in the yard. “At that time it had just recently snowed. “At the beginning, when I first rented from Rentmaster, Jennifer assisted me to see a house,” Casassa said. Jaques accused her of withholding around $4,000 dollars from Rentmaster but the courts found no evidence besides his statement and the case was later dropped.Īccording to an email sent from Jaques to property owners that did business through Rentmaster Rexburg, all property management would be transferred to Jacob Grant Properties Management.įabiola Casassa, a former customer and a community member in Rexburg, said one can speculate that problems could have happened years before the scand al started.
She explains she changed her life around the time she started working for Rentmaster.Īccording to the court case file, when arrested for the second time in her new job, there was a warrant for her arrest and she was charged a $100,000 bond which was later dropped down to a $20,000 bond. That was… my choice when I started over there.”Īfter serving time for stealing money from a previous employer, she chose not to get involved with money at Rentmaster. “I never touched the money I never made one deposit I never wrote checks,” Handy said. Courts found insufficient evidence and dropped all charges against Handy. 8, Jaques filed a lawsuit against a former Rentmaster employee and offered information which led to the charge of grand theft by embezzlement and computer crime for Jennifer Handy. After skipping his court hearing on June 27, Ronald Jaques filed bankruptcy for both of his businesses, Rentmaster of Rexburg and Paradigm Property Solutions, LLC of Meridian, after owing around $2.16 million to creditors, according to an Idaho Press article. Basically, Rentmaster will talk nice to your face and then hand you a huge erroneous bill after your not their tenant anymore.Money lost, homes lost and employees arrested with not enough evidence for a conviction or crime. To top it off, we arranged to have the carpets cleaned, through the company that the apartment owner requires, only to find out two days before we were going to move out that Rentmaster was trying to charge us to clean the tile as well, which was NOT in our contract.
Imagine my surprise when I see that they kept and extra $30, a "cleaning fee", even though that apartment probably never looked cleaner.
When we checked out the inspector told us it was rent ready, which according to their contract pretty much means you will get all of your deposit back besides, of course, the $50 they told us they would keep. My husband and I spent at least 48 hours cleaning an apartment that was probably built in the 1940s, the last tenants had definitely not cleaned it before we moved in so it was super bad already. If you are thinking of renting from Rentmaster beware.
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